Refund policy
RETURNS
We stand by our quality and and offer our customers a 100% satisfaction guarantee. If for some reason you are not happy with your NUORI product, please contact our customer service at customerservice@nuori.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
US customers: All exchanges and returns must be processed within 30 days of receiving the order. The 30-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day.
Non-US customers: You are able to cancel your NUORI purchase within 14 days of receiving the products.
The 14-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day.
Cancellation of the order is done by sending an email to customerservice@nuori.com and returning the products to NUORI. Rejecting to receive the shipment or sending the products back without informing NUORI is not considered a correct cancellation and a refund cannot be given.
All shipping fees are non-refundable.
NUORI will refund the amount of your purchase once the products have been received and processed by our Customer Service team. Please be aware that shipping costs will not be covered by NUORI, if the shipping destination is outside of EU, UK and the US.
We offer easy returns to make your online shopping experience even better. We do monitor the number of returns made by customers and continued returns will be flagged and may, at our discretion, lead to the closure of your NUORI account or future orders being refused.
If this applies to your account, we will be in touch.
If a product is faulty/defective or NUORI has delivered incorrect items, please contact our Customer Service via email: customerservice@nuori.com. Please include the Order Number in the email headline.
When contacting Customer Service, you will be asked to provide to fill out a customer claims form regarding the issue.
Once our Customer Service team has received and processed the returned faulty/defective product or incorrect item, you will be notified via email. You will receive the refund of the purchase price and all delivery costs within 14 days from receipt of items by NUORI, and to the same account as originally used for the purchase.
NUORI reserves the right to reject complaints on products, which have not been used as intended or handled correctly. We do not accept complaints if more than 50% of the product has been used. If you have any questions to how faulty/defective products or incorrect items are defined, please contact us at customerservice@nuori.com.
A complaint about products purchased from us can also be submitted via letter to The Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use The European Commission online complaints register when submitting your complaint: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
DUTY OF INSPECTION AND DEFECTS
When you receive your NUORI package, please ensure to immediately examine the shipment in order to establish any faulty/defective products or incorrect items.
If your package has been damaged during transportation, we encourage you to not accept the shipment and contact NUORI customer service right away.
If you experience any faulty/defective products or incorrect items when you open your package, we also kindly ask you to contact NUORI customer service right away at customerservice@nuori.com.
In the case of defects or imperfections, you may send your complaint to NUORI before the product’s expiration date. However, we encourage you to make your complaint in reasonable time after having discovered the defect/imperfection.